CIS Bayad Center is a company dedicated to providing outsourced payment collection services, and its main office is located at G/F, Business Solutions Center Meralco Complex, Ortigas Avenue Pasig City. They are considered the pioneers in the Outsourced Payment Collections Industry and the widest multi-payment channel platform in the Philippines today.
Bayad Center was established in the year 2006 and to date, has already employed over 250 personnel. Originally, Bayad Center was known as the Payment Collection Service, a division of the Corporate Information (CIS) founded in 1997. This is a clear testament to its growth since they began its operations in the Philippines. To date, they have over 40,000 payment touchpoints nationwide which makes it easily accessible for Filipinos to process bills payments and processing.
Customer support inquiries can be contacted through their phone number at +63 2 672 5777, mobile numbers at +63 920-966 3000 / + 63 917-836 3000, or through email [email protected]. Customers can also directly send a support message through the Bayad Center App.
Types of Products and Services Offered
The Bayad Center e-wallet app has the following services available through the app: bills payment, insurance, remittance, loan payout, loading, ATM withdrawal, medical reimbursement, and airline ticketing. These services are available to all users in the Philippines nationwide.
Paying bills on-site at the payment centers and branches can take so much of your time as you wait in line. But now, with bills payment available online, you can pay any biller in the comfort of your home. In addition to that, bills payment cover most of the services offered to households, such as electricity, water, cable, internet, telecommunications, toll, government payments, schools, airlines, distribution, gateway, hospital, insurance, memorial, and real estate.
A complete information of the different billers are provided below:
|Albay Power & Energy Corp.
|Camarines Sur III Electric Cooperative, Inc.
|Marinduque Electric (MARELCO)
|Angeles Electric Corporation
|Antique Electric (ANTECO)
|Ilocos Norte Electric (INEC)
|Isabela Electric I (ISELCO 1)
|Isabela II Electric Cooperative
|Cagayan Electric (CAGELCO 1)
|Iloilo 1 Electric Cooperative, Inc.
|Cagayan Electric (CEPALCO)
|Good Hands Water Specialist Inc.
|BP Waterworks Inc
|Bulacan Aqua Estate
|Bulakan Water Company, Inc.
|Laguna Water District Aquatech Resources Corp.
|Spring Clear – Equiland
|Carmona Water District
|Cagayan De Oro Water District
|Manila Water Company
|Sta. Maria Water
|Carcar Water District
|Dinalupihan Water District
|Metro Naga Water District
|Tagum Water District
|General Trias Water Corporation
|Metropolitan Cebu Water
Cable and Internet
- Asian Vision
- Dasca Cable Services Inc.
- DCTV Cable Network Broadband
- Royal Cable
- Sky Cable
- Skycable Affiliates
- Radius Telecoms, Inc. (Red Fiber)
- Auto Sweep RFID
- Easytrip RFID
- Commission On Filipinos Overseas
- Marikina LGU
- National Bureau Of Investigation (Nbi)
- National Home Mortgage Finance Corp. (Nhmfc)
- National Housing Authority
- PAG-IBIG Fund: HDMF, OFW
- PAG-IBIG Employer
- PSA: Serbilis, Helpline
- SSS: Contributions, Real Estate Loans
- Adamson University
- APEC Schools
- Ateneo De Naga University
- Lyceum of the Philippines University (LPU)
- Riverside College
- STI College
- University of San Carlos
- Mspectrum Inc.
Lifeline 16911 Medical Inc.
|BPI MS Insurance Corp.
|Caritas Financial Plans
|Manulife Chinabank Assurance
|Sony Life Insurance/Paramount Life & General Insurance
|Caritas Health Shield Inc.
|Manulife Financial Plan
|Standard Insurance Company Inc.
|Sunlife Of Canada (Philippines)
|Eternal Plans, Inc.
|Phil.Life Financial Assurance
- Loyola Memorial
- St. Therese Columbarium
- Moldex Realty Inc.
- One Mckinley Place
- Pro-Excel Property Manager Inc.
You can also buy prepaid mobile loads using the Bayad Center e-wallet for the following accredited telecom partners:
- Cherry Mobile
- DITO Telecommunity
- Globe Telecom
- Sun Cellular
- Talk N’ Text
With its over 40,000 payment touchpoints nationwide, Bayad Center has partnered up with Sinag Pawnshop, Ministop, True Money, Go & Beyond, USSC, CVM Pawnshop, Money Changer, Raquel Pawnshop, Pera Hub, LBC, Robinson’s Department Store, Robinson’s Supermarket and eBiz (eBusiness Services, Inc.).
Why Choose Bayad Center
Bayad Center has been an excellent payment partner for Filipinos nationwide. Many people prefer to use it as their mode of payment because it’s convenient to use and accessible.
Here are the other reasons why:
Accepts Debit and Credit Card Payments
Bayad Center is a form of digital wallet where its users can cash into their Bayad Center account. But it also supports payment processing aside from functioning as an e-wallet. The Bayad Center app also allows secure payment processing through Visa and Paymaya. The customers can freely choose the payment method they would like to use comfortably.
Customers can make their payments any time of the day instead of waiting in line during payment due dates because they can access the app 24/7. Payments are always on time, and customers can complete multiple transactions in one sitting.
Secure Online Transactions
The most critical consideration of people when making payments online is security. Unfortunately, there are a lot of frauds and scams when making transactions on the internet, and online payments are not an exception. Hackers and cybercriminals target most online financial transactions. Bayad Center recognizes this, and that’s why it requires an OTP for each transaction. It serves as an added layer of protection to prevent the accounts from getting hacked.
Customers Can Pay for Multiple Services
Bayad Center’s digital wallet is undoubtedly unique because it’s one of the few e-wallets in the market that can accommodate almost all local billers. Aside from utilities, the services also extend to government payments, school fees, insurance, real estate, and even memorial payments.
How To Sign Up
There are two ways for customers to sign up with Bayad Center: via the website or the Bayad Center app. Here is a step-by-step guide on creating a Bayad Center account through either of these methods:
Web Online Payments:
Visit the Bayad Center website and click on Log In. From the Log In page, a sign up button can be seen as shown on the side.
A Data Policy will pop up, which will require the customer to agree to provide information to create a Bayad Center account.
Customers will be redirected to the account registration screen and complete their account profile with their personal information, mailing address, set up a couple of security questions and the final registration page will initiate and OTP to be sent to the customer’s registered mobile number.
For Mobile Download:
Download Bayad Center App to your mobile phone available at Google Play / Apple App Store / Huawei App Gallery.
Read and accept the terms and conditions for using the Bayad Center app to start the registration process.
Proceed to the account registration by entering your mobile number and then click on Sign Up. Enter the verification code sent to your registered mobile number.
Create your profile by providing your name, email ID and date of birth.
Set up your password. Make sure that you provide a strong password. You can write it down but never share your password with anyone else.
Once done, you can start using your Bayad Center mobile app and start paying for services you need.
Frequently asked questions
What is needed to pay my bill?
It depends on the bill you are paying for. Account number is required for some billers such as Meralco, Smart, and PLDT. Others need a unique reference number such as NBI. This information should be present in the Statement of Account given by the Biller, whether physically or electronically.
What are the fees involved in processing the payment?
There are two (2) fees placed on top of your bill amount. These are as follows:
- Service Fee: Refers to the fee imposed by Bayad Center per transaction.
- Convenience Fee: Fee imposed by the biller in processing the bill through this Online Channel. By May 1, Bayad Center will impose a PHP 15.00 fee which will cover the cost of processing using the available payment options.
*Note: Some billers may exclude the convenience fee.
What are the payment options available?
You can use your Visa, Mastercard, JCB (Credit, Debit, or Prepaid) and PayMaya Wallets for payment processing.
Am I able to save the biller details for my succeeding transactions?
Yes, definitely. You can save the biller details after the transaction has been made. This feature would apply to those billers that have bill information that rely on the use of an Account Number. You can also choose to put an Alias or Biller Nickname for easier reference.
Upon completion of the payment, how will I know if the payment transaction is successful?
After providing your card information and upon completion of the 3D Secure Authentication (if applicable), the payment gateway page would prompt a real time notification on the status of the transaction. You will also receive an email and SMS once the payment transaction is successful.
Now that the transaction is successful, does this mean that my payment would be posted to the biller?
You would see in the customer dashboard the status of the transaction paid for. Below are the status category for reference:
- Successful: Transaction is successful and this would be posted to the biller within 2 days.
- Pending: Transaction is being processed with the biller. This should be updated to a Successful or Failed status within 15 minutes.
- Failed: Transaction is failed and the transaction would be refunded back to the customer
How many accounts can a person register, can I use the same details with a different email address?
Yes, there are no limits in creating an account as long as you register using a unique email address to sign up.
How many attempts are allowed to enter the OTP?
There are five (5) attempts allowed, and if you have reached the maximum attempts allowed, your account will be locked. To unlock your account, click the forgot password button to reactivate.
What will I do if my smartphone or laptop are compromised? Is my account safe from any hacking or fraud transactions?
You can do two options:
- For Facebook SSO, you can remove your Bayad Online account in your Facebook. Simply go to Apps and Websites and unlink your account.
- For Facebook and Gmail SSO, you can call or message our Customer Support team ([email protected] and +632 8672-5777) to block your account immediately.
Convenience is what most Filipinos look for in the services that they avail nowadays. Times are changing and the methods to which most people conduct their businesses have also changed. Having Bayad Center as a trusted wallet app can definitely make the lives of most Filipinos simpler and easier.