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 ShopeePay Review

Shopee is a brand that is synonymous with an experience of convenient shopping for whatever Filipinos may require for their everyday needs. With services that extend to more than just consumer shopping, its reach has expanded to bills payment, prepaid load purchases, etc.

With their services and through the ShopeePay mobile wallet, Filipinos are given a chance to have more options for making payments. Gone are the days of traditional shopping where people had to flock to the stores, wait in line, and scramble to get all the stuff they bought home. And with ShopeePay, the mode of payment has never been made so much easier and more convenient.

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Written by: Big Piggyy

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ShopeePay
ShopeePay Services
  • Bills Payment
  • TV Cable
  • Electricity
  • Water
  • Loans
  • Credit Card
  • Insurance
  • Toll

Company Information

Shopee was launched first in 2015 in Singapore, Indonesia, Malaysia, Thailand, Taiwan, Vietnam, and the Philippines. Since then become the leading e-commerce platform in the Southeast Asian Region and Taiwan. In the same year, they opened Shopee University and began providing sessions to sellers. Since then, over 70,000 sellers have benefited from their sessions and have become successful through the Shopee e-commerce platform. 

 

Their vision started with a desire to deliver a shopping platform that people can easily access and enjoy. They provide customers with a secure and fast online shopping experience with solid payment options and effective fulfillment support. 

 

The Shopee offices can also be found in Bandung, Bangkok, Beijing, Bekasi, Hanoi, Ho Chi Minh City, Jakarta, Kuala Lumpur, Manila, Medan, Mexico City, São Paulo, Seoul, Shanghai, Shenzhen, Singapore, Solo, Taipei, Tokyo, Yogyakarta. 

 

The Shopee app is available for download for both iOs and android phone users. Once downloaded, users of the app can direct all their inquiries or questions through the app support. 

 

 

Types of Services Offered

Shopee Pay is an E-Wallet service that offers online or offline transactions. Online Shopee Pay transactions mean you can use it for shopping online at all merchants of Shopee. It also provides offline transactions to different partnered physical shopping stores that accept Shopee Pay.

 

E-Services

 

Buy Load & Promos

Customers can purchase prepaid mobile and internet data through the app and pay through ShopeePay and other methods of payment listed within the app. The mobile networks available through the app are: 

 

  • Dito
  • Globe
  • Globe At Home Prepaid Wifi
  • SMART
  • TNT


Bills Payment

 

Postpaid Mobile

Postpaid subscribers have the option to pay for their monthly bills through ShopeePay. The available networks partnered with them are Globe, Smart and Sun Cellular subscribers. 


Landline & Internet

People no longer have to physically visit the stores to pay for their landline and internet bills because they can conveniently do so through the app. Bills that are for those listed below, they can easily make payments 24/7:

 

BayantelIntegranet Network Services
Bivore One NetworkNow Corp
Broadband EverywherePldt
Converge IctSitelco
General Telephone System, Inc.Sky Fiber
Globe BroadbandSmart

 

TV-Cable

  • Prepaid
    • CIGNAL
    • GPINOY
    • GSAT
  • Postpaid:
Cable LinkRoyal Cable
Central Luzon Cable TelevisionSky Cable
CignalSkyline CATV
Galaxy CableSouth Luzon CATV
JMD Cable NetworkStreamtech (Planet Cable)

 

Electricity

  • Prepaid – Meralco
  • Postpaid
    • Meralco
    • Visayan Electric Company
    • Davao Light & Power Corporation

 

Water

BP WaterworksManilawater Philventures
Bulacan Aqua EstatesMaynilad
Bulakan WaterMCWD
CDO WaterObando Water
Filinvest WaterPili Water
Goodhands WaterPrimewater
HappywellSta Maria Water
LagunawaterSubic Water
Larc (Laguna Water District Aquatech Resources Corporation)Tabaco Water
ManilawaterTagum Water

 

Government

  • Manila LGU
  • Marina
  • National Bureau of Investigation
  • TIEZA

 

Loans

 

Credit Card

  • Bank of the Philippine Islands (BPI)
  • Metrobank Card Corporation
  • Unionbank of the Philippines (UBP)
  • RCBC Bankard

 

Insurance

  • Prulife Insurance
  • Manulife
  • Sun Life Financial Plans, Inc. Pre-Need
  • Cocolife

 

Toll

  • Autosweep RFID
  • Easytrip RFID

 

More services

Hotel Accommodations accept Shopee Pay, E-Vouchers, and other great deals Shopee Pay offers.

 

Why Choose ShopeePay

 

Broad Range of Products and Services Offered

There is no denying that when it comes to the Shopee and ShopeePay experience, customers can access a wide range of products and services best suited to their needs. And because the product and service options are wide, people will be able to complete multiple transactions with just a few taps on their mobile phones – from shopping to bills payment, mobile and internet reload to even hotel bookings. All these can be done through the Shopee app and paid through ShopeePay. 

 

Payment and Fulfillment are Efficient

There is nothing more annoying than when it comes to online shopping and online bills payment and finding out that you only have minimal options. It is a good thing that Shopee has a powerful payment method established for customers to securely pay for their transactions and not worry that their personal and financial information is compromised. When it comes to the fulfillment of the goods and services, customers can also be rest assured that they will be able to expect the items ordered on time and in good condition. 

 

 

Guaranteed Refunds

The good thing about using ShopeePay as a payment method is that customers are always assured of refunds if they wish to cancel their orders after checking out and have already paid them. This is not the case when people choose cash on delivery as their payment option because there is no way to cancel their orders, especially when it is already shipped. 

 

Secure Shopping Experience

All information shared with Shopee – be it personal or financial – is safe because of the data protection they have set in place. This assures customers that they will safely and freely transact through their app without worrying about their sensitive information being divulged to third-party companies who might exploit their data. 

 

How To Sign Up

To start using ShopeePay, customers must first download the Shopee app to their mobile phones available at the AppStore / Google Play; click the button below:

1

To sign up, simply provide your mobile number and wait for the verification code to be sent to your registered mobile number and key it in upon registration.

2

 At Shopee’s Homepage, Click Shopee Pay Activate.

3

Register your basic information, read the terms and conditions and click on agree in order to proceed.

4

You will be asked to set up your own Shopee Pay PIN as an added security measure. This means that each time you may need to add another layer of protection to your Shopee account, you can always use this PIN.

Frequently asked questions

How to Cash in my Shopee Pay?

There are different ways on how you Cash In your Shopee Pay wallet. Here are the different methods listed:

  • Online Transfers via Instapay
  • Linked Accounts using BPI Online
  • Debit Card
  • Payment Center/ e- Wallet
  • Online Banking
  • Over-the-Counter Banking
  • TouchPay
How do I top up my ShopeePay balance?

You can top up your ShopeePay balance with the following payment methods:

  • Credit or Debit card (minimum $1)
  • PayNow

To top up your ShopeePay balance, select ShopeePay balance on the homepage > Top Up > select your preferred payment option > complete payment.

Your ShopeePay balance will reflect the top-up amount immediately after payment is verified. You can contact Shopee Customer Service if you don’t see your topped-up balance reflected within 1 day.

 

If you encounter problems with topping up your ShopeePay balance, it is likely that a payment issue has occurred. Contact Shopee Customer Service and provide them with the Transaction ID. You can find it by selecting the failed Top up transaction under Last Transactions > COPY.

Auto top-up

Set up auto top-up to ensure that you’ll always have sufficient funds in your ShopeePay account. 

Select ShopeePay balance on the Shopee App homepage > ShopeePay Settings > Auto Top Up Settings > set value for When Balance Falls Below > set value for Top Up Amount > Top Up With > select credit card > SUBMIT > SAVE. 

What are the shipping options under Shopee Supported Logistics?

Shipping options under Shopee Supported Logistics include:

 

  • SingPost (Speedpost Economy)
  • Ninja Van
  • J&T Express
  • UrbanFox
  • uParcel 
  • Shopee Express

Shopee Supported Logistics are third-party logistics providers that have integrated their system with Shopee. By shipping with our Shopee Supported Logistics partners, you can arrange and keep track of shipments easily via Seller Centre and Shopee App.

Can I change the shipping option for an order after the Air Waybill (AWB) is generated?

Unfortunately, it is not possible to change the shipping option once the Air Waybill (AWB) has been generated. You will have to arrange shipment for an order based on the shipping option that was selected by the buyer when the order was placed. 

 

Note: If you have a preferred shipping option, you may set a preferred shipping option so that orders can be automatically assigned to this shipping method. 

What kind of products are not returnable due to change of mind?

Products from Shopee Mall are not eligible for returns due to buyer’s change of mind if:

  1. Original labels/tags have been removed.
  2. Product has a broken seal (been tampered with) or unauthorised alterations.
  3. Product is received as a set but return is incomplete.
  4. Serial numbers are missing. 
  5. Product requires installation or has been installed (e.g. thermal seal has been broken, or product has been installed and taken apart)
  6. Product is classified as hazardous material or uses flammable liquids/gases.
  7. Product is a specialty product, which include:
  • Mystery boxes, brand boxes, surprise boxes
  • Custom or made-to-order products
  • Virtual goods (e.g. e-vouchers)
  • Precious metals (e.g. gold, silver, etc.)
  • Precious gems (e.g. diamonds, emeralds, etc.)
  • Fresh flowers and live plants
  • Bulky items (e.g. furniture)
  •  It is a product that Shopee considers non-refundable.
Can I raise a return/refund request after selecting Order Received?

You can only raise a return/refund request if you have not selected Order Received on the Order Details page.

Once you have done so, Shopee Guarantee for the order will be terminated and payment will be released to the seller. Therefore, it is important to ensure that you have received your order in good condition before selecting Order Received.

If you face any issue with your order (e.g. wrong/damaged product received, invalid warranty) after confirming receipt, you may:

  • Reach out to the seller directly via Shopee Chat to discuss how the issue can be resolved.
  • Contact Shopee Customer Service for further assistance if the seller fails to respond after 2 days.
Can I request for an exchange?

Shopee does not offer direct exchange between buyers and sellers. If you are not satisfied with the product(s) received, you can raise a return/refund request and then make another purchase for other products that you prefer.

Note: After raising a return/refund request, you’ll need to wait for the request to be accepted before you can ship the product(s) for return.  The refund will be processed once the product is checked and accepted by the seller/Shopee Warehouse team. 

Conclusion

There are many advantages for people to choose Shopee and ShopeePay as a payment method but the most important of all is that it makes the lives of people easier and simpler. With the presence of technology and its many advantages brought to the everyday lives of people, there are more Filipinos who are able to experience services that are fast, convenient and safe. 

 

Additionally, Filipinos are also afforded a means in which they no longer have to spend most of their time falling in line, waiting for each of their transactions to be completed, and then travel back to their homes. This saves them a lot of time each month – valuable time that they can instead spend with their families. 

Big Piggyy

"Show me the MONEY!!!" – Jerry Maguire

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