arrow-menu

Dragonpay Review

Online shopping can be a nuisance when there are only limited payment options, and some merchants can only accept two major payment modes: cash or debit and credit card. But consumers still prefer online shops and brands with several payment modes for hassle-free transactions, whether online or in stores.

Having a local and established payment channel such as Dragonpay is an excellent way to expedite the payment process and provide secure channels for receiving payments. It’s an investment for brands, SMEs, startups, and online entrepreneurs that they can integrate into the online stores and internal payment systems. Meanwhile, online shoppers can settle payments with convenience. Let’s explore Dragonpay in this review and discover its key features, benefits, and more.

Read more

Written by: Piggyy

Verified by: Krisette C.L

Krisette C.L

Author

Krisette has been hustling online media industry since 2011. She's a copywriter, editor, and online media consultant.

3.8/5

Piggyy Rating

Dragon Pay
  • Pay With Dragonpay
  • Online Payments
  • Recurring Payments
  • Mass Payout

      Company Information

       

      Dragonpay is one of the fastest-growing payment gateways for online payment transactions that partners with different payment service providers such as banks, payment centers, e-wallets, and installment payments.

       

      Dragonpay is an online payment platform that allows consumers to buy online from e-commerce merchants without using traditional forms of payments. Instead, a buyer can use his online banking facility, e-wallet, or pay cash over-the-counter at physical retail channels.

       

      What Dragonpay does is it automatically monitors the online and offline payments done and notifies merchants of a completed payment so they can ship the goods or render the service. Dragonpay has over 2,000 partner merchants, has more than 50,000 payment partner channels, and has been in the business since 2010.

       

      These statistics have helped businesses add more payment channels to their business to attract more customers and add more sales, while customers get a safe and secure way to have access to alternative payment channels.

       

      The office hours of Dragonpay are open from Monday to Friday, 8:00 AM to 6:00 PM, and Saturday to Sunday from 9:00 AM to 6:00 PM. Their office is located at 3/F Builders Centre 170 Salcedo Street, Legaspi Village, Makati City. Customers will be able to reach the customer support of Dragonpay through the following:

       

      Customer Support:

       

      Merchant Support:

      • (02) 8967 6275

      Email: [email protected]

       

      Type of Services Offered

      Consumer Services

       

      Pay With Dragonpay

       

      Making online payments through Dragonpay is easy and straightforward. When customers make an online payment at check out, they can choose Dragonpay as the payment method, and they will receive and use the reference number that has been sent to their email ID. They don’t need to have a credit card or PayPal account to complete the transactions but instead make payments through local e-wallets, online banking, or over-the-counter.

       

      Dragonpay Credits

       

      DragonPay Credits works just like a prepaid card. The consumer can use the amount already available in the app to pay for purchases at merchant stores partnered with Dragonpay by scanning the QR code available at the store upon payment.

       

      RFID Top-up

       

      Consumers have the option of topping up their Autosweep or Easytrip RFID through DragonPay. They can simply choose the type of RFID account to top up, enter the email ID for the instructions of the purchase transaction to be sent, the Plate number or Autosweep Card number, and the amount of top-up, which has to be a minimum of ₱500.

       

      Prepaid Load Top-up

       

      Purchasing a mobile load for yourself or anyone has been made easy now through the top-up option offered through the Dragonpay app. The available mobile load options are for the subscribers of the following telecom providers:

      • Globe
      • TM
      • Smart
      • TNT
      • Sun

      Internet data top-up is also possible for Globe and PLDT.

       

      Merchant Services

       

      Online Payments

       

      Businesses can boost their revenues when they have many payment options to offer their customers. Not all customers can afford to pay or carry cash with them all the time. Where Dragonpay offers the benefit is in the multiple payment channels it offers.

       

      The main benefit that businesses will get from signing up with Dragonpay’s online payments service is that it allows them to grow their businesses. The different payment channels are:

       

      Banks (Online Banking):

       

      Asia UnitedBank (AUB)Metrobank
      Banco de Oro (BDO)Philippine National Bank (PNB)
      Bank of CommercePSBank
      Bank of the Philippine Islands (BPI)Rizal Commercial Banking Corp (RCBC)
      ChinabankRobinsons Bank
      EastWest BankUnionbank
      LandbankUnited Coconut Planters Bank (UCPB)
      Maybankany bank with Instapay capability

      Over-the-Counter Via Payment Centers

       

      7-Eleven (Optional)M Lhuillier
      Bayad CenterPalawan Pawnshop
      Cebuana LhuillierRobinsons Department Stores
      ECPayRD Pawnshop
      Ever SuperstoresSM Payment Counters (Department Stores, Supermarket, Savemore, and others)
      GaisanoPhilippine National Bank (PNB) Remit
      NCCCSelected Smart and Cignal Distributors
      Via ExpressSelected Petron Gas Stations
      ExpressPaySelected Tambunting Pawnshop
      Selected Western Union Remittance Centers and many more

       

      Supported E-Wallets

       

      Dragonpay CreditsGCash
      AliPayMoneygment
      Coins.phShopeePay
      GrabPayWeChatPay
      PayMayaCryptocurrencies (Bitcoin, Ethereum & Tether)
      Paypal

       

       

      Credit Cards

       

      • Xendit
      • Global Payments / BPI
      • 2C2P / Metrobank

       

      Installments

      • Billease
      • Tendopay

       

      Recurring Payments

       

      Recurring Payments are effective for the management of payments that recur regularly so that it is scheduled easily and the merchant will not miss any of the recurring collections.

       

      A unified API (Application Programming Interface) allows a merchant to easily accept monthly recurring debits from different banks without having to deal with them individually.

       

      The supported channels for Recurring Payments are:

       

      Banco de Oro (BDO)Chinabank
      Bank of the Philippine Islands (BPI)Unionbank
      MetrobankSecurity Bank
      Philippine National Bank (PNB)

       

       

      Mass Payout

       

      Companies and businesses that frequently make multiple payments, can save a lot of time if they are able to make payments to entities and individuals all at once rather than doing the transactions one by one. The services charges for a mass payout are the following:

       

      • ₱20 – BDO, BPI & BPI Family Savings
      • ₱15 – Other banks and mobile wallets

       

      The supported channels with leading banks, disbursement centers, or e-wallets for a Mass Payout are the following:

       

      Bank Credit

       

      Asia United Bank (AUB)Metrobank
      Banco de Oro (BDO)PBCom
      Bank of the Philippine Islands (BPI)Philippine National Bank (PNB)
      Bank of CommercePSBank
      BPI Family Savings BankRizal Commercial Banking Corp (RCBC)
      ChinabankRobinsons Bank
      Chinabank SavingsSecurity Bank
      ChinatrustSterling Bank of Asia
      Development Bank of the Philippines (DBP)Unionbank
      EastWest BankUnited Coconut Planters Bank (UCPB)
      LandbankVeterans Bank
      Maybank

       

      Cash Pick Up

       

      • Bayad Center
      • Cebuana Lhuillier
      • LBC
      • M Lhuillier
      • PeraHub
      • RD Pawnshop
      • Villarica Pawnshop

       

      E-Wallets

       

      • Coins.ph
      • Gcash
      • GrabPay
      • PayMaya

       

      Why Choose DragonPay

       

      Provides Customers Convenient Options for Payments

       

      Dragonpay provides multiple payment options whenever you make transactions online. It can process your payments with low service fees on the merchants’ side. Save money without sacrificing the safety and security of your online transactions. Here’s the reality, when you make online payments, you will also have to pay some extra charges. But you can avoid that with Dragonpay services.

       

      Supports Many Payment Channels

       

      Dragonpay has over 50,000 payment partner channels, making it the perfect payment gateway for consumers all over the Philippines. With their partner payment channels, merchants can choose the best way to lessen the fees and charges when receiving (and sending) payments. 

       

      It Allows for the Scheduling of Payments for Merchants

       

      Merchants can easily set up a recurring payments option for bills payment and other transactions. Instead of manually collecting money from customers, they can keep track of monthly collections and only pay Dragonpay with a fixed fee for this service. This feature requires merchants to use the API (Application Programming Interface) to accept recurring debits from major local banks without manually collecting them.

       

      It is Safe and Secure

       

      Dragonpay uses the same encryption technology as the other financial institutions worldwide, which is the industry-standard Secure Socket Layer (SSL) to protect the transmission of the customer’s data from their browser to the Dragonpay’s server. Customers don’t have to worry about putting their data on the internet because Dragonpay doesn’t store or collect user IDs and passwords.

       

      How to Sign Up

       

      Dragonpay is a digital wallet payment channel that you can use for the payment of your online purchased items. There are two alternative ways to choose from: from the payment options tab of the partner’s merchant website or by downloading Dragonpay Credits into your mobile phone.

       

      Partner’s Merchant Website

       

      Upon check out, select DragonPay at Merchant’s payment option and enter the required details. The reference number will be sent to your registered email.

       

      Dragonpay Credits

      Download the Dragonpay app on your mobile phone available for iOS and Android phone users:

      1

      Sign up by registering your basic personal information and account information such as your name, contact details such as mobile phone number and email ID.

      2

      A UserID will be sent to your email together with a verification link so that you can start using the Dragonpay app.

      3

      Once you click on the verification link for a successful registration, you will also be able to get a confirmation of the successful verification.

      Frequently asked questions

      Is Dragonpay safe?

      Yes, it is safe. Dragonpay uses the same encryption technology called SSL (Secure Socket Layer) to secure the transmitted data online. The company doesn’t store online banking usernames and passwords.

      Do I need to create an account to use the service?

      You don’t have to create an account if you are paying a merchant via an online store or page. However, if you want to use other services such as Dragonpay Credits, you must register online.

      How do I verify my Dragonpay payment?

      Click on the validation link in item #3 of your email instructions. You will be redirected to a page that will prompt for the last 6 digits of the Reference Number. Paste the number sequence that you copied from Step 6 onto the blank. Click on the Validate button to complete the process.

      Who are the Dragonpay Partners?

      PayPal 

      Dragonpay is the only platinum partner of Paypal in the country. Dragonpay can provide free pre-sales consultation and Paypal integration via their unified API (Application Programming Interface) through this partnership. 

       

      Xendit

      Dragonpay made a strategic investment of Xendit, which is a regional finance services company backed by Silicon Valley and Asia, including Accel Partners, Kleiner Perkins, East Ventures and GoldenGate Ventures. 

       

      Dcom

      Dragonpay is a member of the Digital Commerce Association of the Philippines (DCOM).

      Fintech Philippines Association

      Dragonpay is an advisory member of Fintech Philippines.

      How can I top up my credits?

      From the Mobile App, click top-up at the bottom of the screen and just follow the instructions.

      I paid the wrong amount. What will I do?

      Please do not create another transaction. Customers may directly contact the Dragonpay support team for assistance.

      What if I made a payment but did not receive a confirmation?

      If you have already made the payment but was not able to receive a confirmation, you may have:

       

      1. Missed performing the validation step as indicated on your instruction email (please go back to your instruction email and perform the validation process).
      2. Failed to pay the exact amount.

      Please contact the Support Team via their live chat at Contact Us.

      What if I was not able to pay on the given time (deadline)?

      You may repurchase the item/goods or re-book flights/reservations to receive a new reference number and instruction email.

      Where can I use my credits?

      Most Dragonpay merchants support it, except Shopee and GrabPay.

      How much is the transaction fee?

      Online Payments

       

      Online Banking

      (BPI, BDO, Unionbank & more)

      ₱10.00
      Over-the-Counter Banking

      (BPI, BDO, Metrobank & more)

      ₱15.00
      Payment Centers

      (Bayad, Cebuana Lhuillier & more)

      ₱20.00

       

       

      Optional Channel Fees

       

      E-Wallets

      (AliPay, Coins.ph, Gcash, GrabPay, Moneygment, PayMaya, Paypal, ShopeePay & Wechatpay)

      Fees may vary from fixed to MDR
      Credit CardsFees may vary based on evaluation
      Crypto Payments

      (Accept international payments through crypto or global virtual currencies (Bitcoin, Ethereum and Tether)

      ₱10.00
      Installments

      (Billease & Tendopay)

      2%
      7-ElevenPhp 20

      Education, Insurance, Financing

      Php 15 +2.5%

      Digital Goods

      Php 15 +1%

      Donations

      Php 15 +4%

      Standard E-commerce

       

      Recurring Payments

       

      Php 20 per transaction

       

      Mass Payout

      • Php 20 for BDO, BPI, BPI Family Savings
      • Php 15 for Other Banks and Mobile Wallets
      How long does Dragonpay process?

      Processing of payments may take from 7 to 14 working days.

      How do I get my money from Dragonpay?

      Dragonpay does not issue cash refunds for pick-up or for door-to-door remittance. They only perform refunds by depositing the money to a bank account. The only supported banks for refunds are the following: AUB, BDO, BPI, BPI Family, Metrobank, Unionbank, RCBC, RCBC Savings, PNB, UCPB, Chinabank, Security Bank and Landbank.

      Can I transfer money from Dragonpay to GCash?

      “GCash by Dragonpay” will now appear as an option. This is the same checkout button, except “Dragonpay” will show all available payment options for your merchant account and the transaction amount, while “GCash by Dragonpay” will go directly to GCash.

      How do I email DragonPay?

      You may create a support ticket by going to their Online Support Center or by emailing [email protected] (select only one of the two options, and do not do both) so they can track your concern more efficiently. You can also contact Dragonpay via Live Chat during regular office hours.

      Where is DragonPay in Maya?

      All they have to do after is to open their Maya app, click on Bills Pay, search for the Dragonpay transaction, and key in the transaction details.

      How does DragonPay Credits work?
      1. Top Up your DragonPay Credits
      2. Visit and Shop to its partner’s website
      3. Upon check-out, select DragonPay Credits as a method of payment
      4. Log in your account and pay

      Conclusion

       

      Accessing a lot of payment options is good for both customers and merchants because they will be able to unlock a lot of opportunities – one where customers have the option to pay less and one where the merchants can sell more. 

       

      Dragonpay’s safe and secure payment option allows Filipinos to have access to payment channels they can trust and be confident enough even when they have to provide their personal information.

      Piggyy

      ״The secret of happiness, is not found in seeking more, but in developing the capacity to enjoy less״ - Socrates

      Share this article: